INJOY defends its leading role: In the current service study "Fitness Studios 2026" by the German Institute for Service Quality (DISQ), conducted on behalf of ntv, the company once again secured first place in the overall ranking. With a quality rating of "very good", INJOY asserts itself against strong, nationwide competitors and reaffirms its claim to be one of the leading fitness and health providers in Germany.
Meaningful results of the independent study
As part of the study, seven large fitness studio chains were tested anonymously and directly on site. The test criteria included in particular:
* Quality of advice
* Procedure and quality of the trial training
* Training conditions
* Variety and attractiveness of the offer
INJOY impressed the testers above all with its expert, individual advice, a structured, high-quality trial training program and consistent, goal-oriented support for prospective customers.
With 82.8 points, the company achieved first place in the overall comparison. Particularly noteworthy is the top score in the area of advice and trial training: INJOY scored 86.1 points here - the highest score among the competition.
Service as a lived philosophy
The repeated award confirms the sustainable service orientation of the brand. While many fitness studios focus primarily on low membership fees, INJOY has been pursuing a clearly health-oriented concept for years. The focus is on personal support, qualified trainers and tailor-made training solutions - especially in the areas of prevention and health-conscious training.
"We are delighted about this renewed trust. For us, service is not just an empty phrase, but a daily commitment," explains Alexander Benker, Managing Director of INJOY.
Thorsten Kielmann, also Managing Director, adds: "We are delighted to have won this overall award for the 9th time in a row."
Why service quality is crucial in the fitness market
Service plays a key role in the fitness and health sector in particular. Members today expect more than just modern equipment - they want:
* individual training plans
* qualified support from specialist staff
* regular performance reviews
* a motivating training environment
* transparent advice on health and prevention offers
Studies show that high-quality personal support not only increases motivation to train, but also has a significant impact on long-term loyalty to a gym. In an increasingly competitive market environment, excellent service is thus becoming a decisive differentiating factor.
Continuity as a success factor
The ninth overall victory in a row underlines the brand's consistent performance. Continuity in quality, training and customer focus pays off in the long term, both for members and for positioning in the market.
With its renewed top ranking, INJOY is sending out a strong signal: personal support, professional advice and sustainable health concepts remain the pillars of its success and continue to make the company a reliable partner for fitness and health in Germany.
Editorial team fitnessmarkt.de
Source and image source: Fitness-Experte AG
Published on: 2 March 2026