FAQ

For Sellers


What can I offer on fitnessmarkt.com?

New and used gym, therapy, wellness and beauty equipment as well as all kinds of accessories and small devices for fitness,  health and wellness can be sold on fitnessmarkt.com. Furthermore, you have the possibility to offer complete gyms, therapy practices or wellness centers for takeover or sale. It is prohibited to create ads for services or products that are not related to gyms, therapy practices, wellness centers or any kind of sports activity.

 

How can I create an ad?

To publish an ad or want ad, it is necessary to sign up for an account on fitnessmarkt.com. Creating an account is free of charge, non-binding and will not result in any obligations for you. Whether you sign up before publishing an ad or after going through the few easy steps for creating an ad on fitnessmarkt.com is entirely up to you! Just enter the most important information about the offered product, price and condition, upload pictures and select additional options for an even faster sale.

 

What does fitnessmarkt.com cost me?

The registration on fitnessmarkt.de is free of charge. The publication of an ad for devices, equipment or accessories is free of charge if you are not a dealer, manufacturer or service provider. Prices for commercial sellers can be found in our price overview.

For the sale or rental of gyms and similar objects, a one-time listing fee is due, for the current amount of the fee please refer to our price overview. The ad can be extended free of charge for the same term after a period of 2 months. 

All information about bookable services on fitnessmarkt.com can also be found in the price overview


How long will my ad be posted and how can I renew it?

An ad will be posted for 2 months. You will automatically receive a small reminder e-mail one week prior to your ad’s expiration date. In this e-mail you will find a link to your account where you can easily renew your ad for another 2 months. If you are not a manufacturer or dealer, you can renew your ads as often as you like free of charge, until you have sold your gym, therapy or wellness and beauty equipment. With every renewal you can also edit your ad or choose additional features for a quicker sale.

 

What happens to my ad, if I don’t renew it on time?

If an ad is not renewed on time, it is deactivated automatically and will no longer be listed on fitnessmarkt.com. In “My Marketplace / Expired Ads” all previous published ads can be found and reposted.


How can I increase my chances of a successful sale?

Top Ad:

To sell your gym, therapy or wellness and beauty equipment more quickly, you can book a Top Ad. Your ad will be found in the top spots within categories, highlighted by a bright orange frame and regularly listed on the front page. On average, Top Ads are clicked 10 times more often than Single Ads. A Top Ad can be booked for 1 month and renews automatically.

Bump Up:

Standard Ads are sorted in order of their publishing date which means that the most recent ads are being shown on the first page. As new ads are being posted daily, your listing will slowly move toward the end of the results. Since many users only take a look at the most recent ads, you can use the “Bump Up” feature. This way, your ad will again be listed on the first page - directly below the Top Ads - as if it had just been published. Bumping up an ad for 14,95 € plus VAT increases your chances of a successful sale!

More information regarding these features can also be found on the pricing page.

 

Why do my adverts also get published on fitnessmarkt.de?

All ads published on fitnessmarkt.com will automatically appear on the English site fitnessmarkt.com, because there is also a great demand for new and used fitness and therapy equipment as well as wellness and beauty equipment. Each ad is automatically translated and all selected criteria are adopted. You will not have to bother about anything, but you have the possibility to adapt the English version of your ads yourself. During the advertising process you can enter title and description text for both the English and the German version. If you do not want your ad to appear on fitnessmarkt.de, please let us know by phone or email.


What requirements do my pictures have to meet for upload?

A picture has to be a .jpg, .jpeg or .png file and may not be larger than 50 MB. We recommend choosing photos in which the articles can be seen clearly and in detail.

 

I have difficulties uploading pictures. What can I do?

Problems with uploading pictures are often related to out-of-date software. Make sure you are using the latest version of your internet browser and try deleting the cache. You can also try using a different browser. Of course you can publish your ad without pictures and add them later. If you still have problems uploading pictures, don’t hesitate to contact us. We are happy to help!

 

What means of payment can I use?

Direct Debit:
Comfortable and quick payment by providing your account information, IBAN and BIC codes

Credit card:
MasterCard, Visa, American Express, Diners Club, JCB
Comfortable payment by entering your credit card information

Invoice:
Payable within 7 days from the invoice date. Please provide a valid billing address

PayPal:
Fast, easy and safe payments with the online service PayPal. You will be redirected to the PayPal login page. Payments are confirmed through your PayPal account


How and when will I receive an invoice?

When booking an additional option or commercial seller package on fitnessmarkt.com you will receive the invoice for the booked service usually within a few days by e-mail to the given e-mail address.


For Buyers

 

Is there a way to save interesting ads and find them quicker when revisiting fitnessmarkt.com?

Directly in the ad of a seller there is a small star, which you can click on to remember the product. The advert will then be added to your list of favorites and the field will be shown in darker color to make clear that it is already on the list. The wishlist can be found on the right side of the upper menu bar in the form of a star. Please remember to keep logged in to permanently save your list of favorites when leaving the website.

 

What can I do, if a seller doesn’t answer my inquiry?

Please check that you have provided your correct contact information in your inquiry. We recommend to not only state your email address but also your name, city and telephone number. This way, you show serious interest as potential buyer and the seller has different possibilities to get in touch with you. In case you still don’t receive any answer to your inquiry we will try to get a hold of the seller and remind him of your inquiry. Don’t hesitate to get in touch with us. We are happy to help!

 

How can I inform you about dubious adverts?

To report suspicious, dubious or fraudulent activity, use the "Report" button which can be found in every advert. Clicking the button will open a contact form that allows you to file a report on suspected cases of fraud. Should you receive any untrustworthy offers or spam messages by fitnessmarkt.com sellers or users, please forward the message to service@fitnessmarkt.com. Further security information can be found in our Security Notes

 

Who can help me out with transport and shipping?

fitnessmarkt.com cooperates with well-known transport companies for national and international shipping. They will take care of skilled assembly and disassembly for you, professional packaging for protection during transport to the desired location and professional testing of the fitness equipment by their qualified service technicians. We will be happy to assist you in your search for a suitable transport service provider. Simply contact us or submit your transport inquiry online - in every advertisement you will find a link to our transport form!


I can not find a suitable article. What can I do?

Creating a Want Ad on fitnessmarkt.com is for free and can be done quickly. Give a detailed description of what you are looking for – e.g. kind of equipment, brand or how much you are willing to pay. Your ad will be saved and displayed among the category “Want Ads” on fitnessmarkt.com. Suitable offers from fitnessmarkt.com sellers will come to you.

Or you can use our “We Are Searching For You” function, which offers you free and non-binding offers from many different traders and manufacturers. You don't have to worry about anything because we compare equipment and prices for you. You will then only receive offers that match your search query and can choose the best one for you.

 

What are the terms of payment between sellers and buyers?

Since fitnessmarkt.com is not directly involved in sales and purchases, the terms of payment will have to be negotiated with each seller individually. Payments can not be made through our website. If you need our advice in approaching a seller regarding the terms of purchase, feel free to contact us. We are here to support you.

 

Should you have any further questions, please don't hesitate to contact us by e-mail to service@fitnessmarkt.com or by phone at +49 911 521919-10. We're in the office Monday to Friday 8 am to 6 pm.